Refund policy

Summary

You can get a full refund of a credit pack within 14 days of purchase if you have not used any of its credits. After 14 days, or once credits from the pack have been spent, the purchase is final.

What we sell

saveapi.org sells prepaid credit packs. You top up an account balance and buy packs from it; a pack adds credits to your account immediately and expires after the validity period shown on the pricing page. A pack renews only if you turn on auto-renew, and then only from money already on your balance — we never charge a card or wallet on our own. The balance is not a bank account or e-money: it can only be spent on packs and is not withdrawn as cash.

When you can get a refund

• +Within 14 days of purchase and with none of the pack's credits used — full refund, no questions asked.
• +Within 14 days of a top-up, the part of that top-up still on your balance (not spent on packs) — refunded to you in crypto, minus the network fee.
• +At any time, if the service was unavailable for a sustained period through our fault and you could not use the pack — full or pro-rata refund, decided case by case.
• +At any time, if you were charged twice for the same pack or charged an amount different from the price shown — refund of the difference.

When we do not refund

• +Credits that have been used. Only successful API responses spend credits, so a used credit means you received the result you asked for.
• +Packs older than 14 days, even if the credits are unused.
• +Credits left over when a pack expires.
• +A pack bought for an account that we suspended for breaching the Terms of Service.
• +A change of mind about needing the service after credits have been spent.

How to ask

Email hello@saveapi.org from the address on your account, or write to us on Telegram, with the order number from your receipt. We reply within 2 business days and approve or decline the request within 5 business days.

Card purchases are made through Paddle, our reseller and merchant of record, so an approved refund is issued by Paddle to the card you paid with. It usually shows on your statement within 5–10 business days depending on your bank. You can also contact Paddle directly at paddle.net.

Crypto purchases through NOWPayments are refunded in the same currency to a wallet address you give us, net of the network fee.

When a refund is issued, the pack's credits are removed from your account.

Contact

• +Email: hello@saveapi.org
• +Telegram: @kodernet